Ethically Made
Handmade in an ethical and sustainable way locally in Cheshire
Made from sustainably sourced materials
The materials used are ethically and sustainably sourced locally
Unique Limited edition pieces
Exclusive pieces and prints all designed by Olivia made to order
RETURNS POLICY FOR MADE TO ORDER
RETURNS POLICY FOR MADE TO ORDER
I ACCEPT EXCHANGES ON MADE TO ORDER - PLEASE CONTACT ME FOR THE RETURN ADDRESS.
- CONTACT ME WITHIN: 14 DAYS OF DELIVERY (INCLUDING WEEKENDS) TO ARRANGE FOR AN EXCHANGE - IDEALLY LET ME KNOW ASAP AS OUTSIDE OF THE RETURNS PERIOD I WILL NO LONGER BE ACCEPTING RETURNS.
- MADE TO ORDER PIECES CAN BE EXCHANGED OR A CREDIT NOTE ISSUED.
- BESPOKE PIECES (INCLUDING MADE TO ORDER WITH ANY PERSONAL CHANGES) ARE NON-REFUNDABLE.
- YOU MUST CONTACT ME TO AUTHORISE YOUR RETURN, PRIOR TO POSTING AS A SMALL BUSINESS IT’S VERY HARD TO RECEIVE RETURNS I HAVEN’T BEEN NOTIFIED OF. PLEASE CONTACT ME FOR THE RETURN ADDRESS.
- SEND ITEMS BACK WITHIN: 7 DAYS OF NOTIFYING ME OF A RETURN REQUEST.
- ANY NON-FAULTY ITEMS THAT ARE RETURNED IN A CONDITION UNSUITABLE FOR RESALE (E.G. WASHED, SOILED, SMELLY OR DAMAGED) WILL NOT BE ACCEPTED. IN SUCH CASES I WILL CONTACT YOU AND ARRANGE TO SEND THE ITEM (S) BACK TO YOU.
PLEASE SEND YOUR ITEMS BACK IN THE CONDITION YOU RECEIVED THEM, I.E, NEATLY FOLDED AND WRAPPED WITH CARE. PLEASE DO NOT SEND BACK YOUR ITEMS SCRUNCHED UP INTO A BALL AS THIS COULD DAMAGE THE ITEM AND IT MEANS I HAVE TO SPEND A LONG TIME STEAMING AND RESTORING YOUR RETURN AND THIS MAY DELAY YOUR REFUND AND INCUR A RESTOCKING FEE.
PLEASE NOTE THAT YOU HAVE A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE ITEMS WHILE THEY ARE IN YOUR POSSESSION. IF YOU FAIL TO COMPLY WITH THIS OBLIGATION, YOUR ENTITLEMENT TO AN EXCHANGE OR CREDIT NOTE MAY BE AFFECTED. I REQUEST THAT YOU DO NOT REMOVE TAGS UNTIL YOU ARE COMPLETELY SURE THAT YOU WOULD LIKE TO KEEP AN ITEM.
Memory Donation
Memory Donation
I am proud to donate a portion of my sales to the Alzheimer’s Society in memory of my grandparents, both of whom were diagnosed with this devastating disease 20 years apart. This cause is deeply personal to me, and through my contributions, I hope to support vital research, care services, and advocacy efforts that improve the lives of those affected. Every purchase helps fund crucial initiatives, bringing us closer to a future without Alzheimer’s. Thank you for joining me in honouring their memory and making a meaningful difference in the fight against dementia.