Shipping & Returns

Delivery
Processing time
If you need to track your order you can do so here; Track Your Order Progress
If you have ordered an item on Pre-Order items can take up to 8 weeks to be made. We are experiencing delays due to Covid-19 pushing back fabric deliveries and production at our small factory. We will send updates on Pre-Orders via email and through our newsletters. You can also track your order here; Track Your Order Progress
Regular ‘in stock’ orders will be sent out within 7 working days as at the moment it is only one of us working through orders and packaging them all up nicely for you. As always thank you so much for supporting our very small brand and we do really apologise for any delays to your order! 
International delivery is now available.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
UK
-Royal Mail Signed for £5
-Royal Mail Fully Tracked to UK £8
Europe
-Royal Mail Fully Tracked to EU £16
Rest Of The World
-Royal Mail Fully Tracked to USA, Canada and Rest Of The World £26
-Royal Mail Fully Tracked to Australia, New Zealand and Asia £26
 
Returns & exchanges
We accept returns and exchanges - Please contact us for the return address.
-Contact us within: 14 days of delivery (including weekends) to arrange for a return - ideally let us know ASAP as outside of the returns period we will no longer be accepting returns!
Some returns outside of the 14 days of delivery may be exchanged for another item or issued a credit note at our discretion for special circumstances. 
You need to contact us to authorise your return, prior to posting as a small business it’s very hard to receive returns we haven’t been notified of. Please contact us for the return address. Postage costs incurred when shipping back to us is the buyers responsibility. 
Please don’t process your return through PayPal as we can resolve the refund much quicker!
-Send items back within: 7 days of notifying us of a return.

We are only able to offer a refund if the items are returned clean, unworn, in their original packaging and with all tags and labels attached. For hygiene reasons pierced jewellery cannot be returned.

Any non-faulty items that are returned in a condition unsuitable for resale (e.g. washed, soiled, smelly or damaged) will not be refunded. In such cases we will contact you and arrange to send the item (s) back to you.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely sure that you would like to keep an item. Please also return garments in their biodegradable plastic bags as this will protect the order during transit.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Pieces sold as part of our Sample Sales are non-refundable.

-We don't accept cancellations on pre-order. You have a cooling off period of a week to cancel your pre-order, this is because we judge quantities of production off your orders, effectively making your pieces 'made to order.'
Please contact us if you have any problems with your order.
The following items can't be returned or exchanged;
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
-Custom or personalised orders ( Buying something personal to you means that it becomes custom made or personalised and therefore is exempt from the Consumer Contracts Regulations. Occasionally we offer bespoke and personalised pieces which are non-returnable)
-Perishable products (like food or flowers)
-Digital downloads
-Made to Order Jewellery
-Intimate items including Facemasks (for health/hygiene reasons) and jewellery.
Please contact us for the return address.
 
Conditions of return
Buyers are responsible for return tracked postage costs, we recommend returning via a Fully Tracked Method with compensation. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returns international customs forms must be filled out in full as ‘Returned Goods.’ It is essential you fill out the return postage customs as if it is a returned item otherwise we will be charged import duties and these will be taken off your refund amount.

It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Olivia Annabelle Ltd within the specified timeframe. Please note that Olivia Annabelle Ltd cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully.

When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.

Please note that due to recent changes in duty, delivery and handling charges, for orders outside of the UK we strongly advise you to contact us about sizing as it is becoming increasingly difficult to process returns from outside of the UK. Please email us and we will be happy to measure pieces for you!