-Royal Mail Tracked 24 to UK £4.50
-Contact us within: 14 days of delivery (including weekends) to arrange for a return - ideally let us know ASAP as outside of the returns period we will no longer be accepting returns!
Some returns outside of the 14 days of delivery may be exchanged for another item or issued a credit note at our discretion for very special circumstances.
We are only able to offer a refund if the items are returned clean, unworn, in their original packaging and with all tags and labels attached. For hygiene reasons pierced jewellery cannot be returned.
Gift Cards are non-refundable.
Any non-faulty items that are returned in a condition unsuitable for resale (e.g. washed, soiled, smelly or damaged) will not be refunded. In such cases we will contact you and arrange to send the item (s) back to you.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely sure that you would like to keep an item. Please also return garments in their biodegradable plastic bags as this will protect the order during transit.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Pieces sold as part of our Sample & Archive Sales are non-refundable.
-We don't accept cancellations on pre-order. You have a cooling off period of a week to cancel your pre-order, this is because we judge quantities of production off your orders, effectively making your pieces 'made to order.'
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
-Custom or personalised orders ( Buying something personal to you means that it becomes custom made or personalised and therefore is exempt from the Consumer Contracts Regulations. Occasionally we offer bespoke and personalised pieces which are non-returnable)
-Perishable products (like food or flowers)
-Intimate items including Facemasks (for health/hygiene reasons) and jewellery.
It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Olivia Annabelle Ltd within the specified timeframe. Please note that Olivia Annabelle Ltd cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully.
When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.
Most of the OA interiors range are all especially custom made to order in the UK. Buying something personally made for you means that it becomes custom made or personalised and therefore is exempt from the Consumer Contracts Regulations. This excludes faulty items.
Please note that due to recent changes in duty, delivery and handling charges, for orders outside of the UK we strongly advise you to contact us about sizing as it is becoming increasingly difficult to process returns from outside of the UK. Please email us and we will be happy to measure pieces for you!